How do I return an order?

Returns are FREE! With our 30 day Guarantee, wear the shoes or Aetrex Orthotics for up to 30 days from the date of purchase and if you are not completely satisfied, return them to us. Simply use the postage-paid return label that was provided in your original shipment. Once your return shipment has been received and authorized, a refund will be processed within 10-14 business days in the original form of payment. Shipping charges from the original order will not be refunded.

If you need further assistance with returns, please contact our returns department at 888-526-2739 and choose option 3 or email our team at returns@aetrex.com.

 * All Canadian returns must be initiated by contacting Customer Service via phone at 1-888-526-2739 and choosing option 3.