With our 30-day Health Guarantee, returns are free!
Wear your Aetrex shoes or orthotics for up to 30 days from the date your order was received, and if they are not the perfect fit for you, just send them back to us.
Simply use the pre-paid return label that was provided in your original shipment. Once your return has been received, it will be processed within 14 business days and your refund will go back to the original form of payment.
Shipping charges from the original order are non refundable.
If you need further assistance with returns, or if you are past your return window, please contact our customer service team by phone (888-526-2739), chat, or email at firstname.lastname@example.org.
All Canadian returns must be initiated by contacting Customer Service via
phone (888-526-2739), chat, or email at email@example.com.
I did not receive a return shipping label with my package
I did not get a rerun label with this order. Please email me one.
I didn’t get a return label with this Oder. It was a Christmas gift. firstname.lastname@example.org
Hello. I must return my order. Did not receive shipping label. I live in BC Canada.
Donnaemail@example.com pls email me a return label thx donna pittman
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