How do returns work when I use Affirm to make a purchase?

With our Healthy Guarantee, a customer is able to wear the shoes or Aetrex Orthotics for up to 30 days (from the date of delivery) and if not completely satisfied, the customer can return them.

Returns are free and simple to do, even when using Affirm as a payment! To get started, simply visit our return center page (https://returns.aetrex.com) and follow the straightforward steps to initiate your return. If you need detailed step-by-step instructions, please visit our FAQ page for further guidance.
The refund will be processed to the original form of payment and should reflect in your account within 5 to 7 days from the day of the drop-off. Shipping charges from the original order cannot be refunded.

All Canadian returns must be initiated by contacting Customer Service via phone at 1-888-526-2739 or email at returns@aetrex.com.