How do returns work when I use Affirm to make a purchase?

With our Healthy Guarantee, a customer is able to wear the shoes or Aetrex Orthotics for up to 30 days (from the date of delivery) and if not completely satisfied, the customer can return them.

Returns are free and simple to do, even when using Affirm as a payment! Simply use the postage-paid return label that was provided in your original shipment. Once your return shipment has been received and authorized, a refund will be processed within 10-14 business days in the original form of payment. Shipping charges from the original order cannot be refunded.

All Canadian returns must be initiated by contacting Customer Service via phone at 1-888-526-2739 or email at returns@aetrex.com.