Return Process for Customers Outside of the United States

Wear your Aetrex shoes or orthotics for up to 30 days from the date your order was received, and if they are not the perfect fit for you, just send them back to us.

Here's how to get the return process going:

1.    Visit https://web.global-e.com/Returns/Portal/mZnr and enter your order number along with your email address. Click on "Next" 

2.    Choose the product you wish to return and select the QTY (Quantity) and reason for the return. Click “Next”

3.    Select return method

4.    Click the “Print Return Label” to download the return label and follow the instruction.